Websites on the World Wide Web provide instant access of information to the end user (provided that the end user has instant Internet access). Since the point of having documentation online is for “immediate informational gratification,” the end user must be able to retrieve the information from Websites.
This is accomplished, if the design of the Navigational Systems are done correctly; that means that they help the end user to navigate effectively through Websites in cyberspace.
In Designing and Writing Online Documentation, William Horton asserts that: “Good online documentation systems [coupled with the design of effective Navigational Systems and Information Architecture] overcome one of the most common objections to paper books, namely, that it takes too long to find information. It is a poor online…system that does not answer questions at least twice as fast as the paper documentation” (8:6).
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